Business Communication MCQ Questions with Answers

MCQs

Please refer to Business Communication MCQ Questions with Answers provided below. These multiple-choice questions are very useful if you are planning to appear in UGC NET, IAS, or UPSC examinations. All objective-based questions are provided with solutions. Students should refer to all Management MCQ with Answers provided by us. All MCQ questions have been designed based on the latest syllabus for the current academic year and the pattern issued for upcoming examinations.

MCQ Questions Business Communication

Question. If the employees do not abide by the norms of organisation, or violate the rules and regulations the employer will give to employee
A. warning
B. suggestion
C. counselling
D. advice 

Answer

A

Question. In business, the purpose of writing is mainly to
A. entertain
B. Both inform and persuade
C. persuade
D. inform

Answer

B

Question. Letters that please the receiver are called
A. Yes letters
B. routine letters
C. invitation letters
D. good-news letters

Answer

D

Question. The time you spend on activities such as eating, sleeping, bathing, exercises, and caring for your home is
A. Committed time
B. Discretionary time
C. Maintenance time
D. Family time

Answer

C

Question. The first goal in writing a business letter is to get the recipients
A. address
B. attention
C. services
D. trade

Answer

A

Question. In interpersonal communication, ethics
A. are important
B. stand in the way of honesty
C. increase barriers to understanding
D. are not a consideration

Answer

A

Question. Complaint letter should be called
A. Persuasive letters
B. Claim letter
C. Inquiry letters
D. Sales letters

Answer

B

Question. Informative writing focuses primarily on the
A. writer
B. reader
C. latest news
D. subject under discussion

Answer

D

Question. An example of a communication channel is
A. face-to-face conversation
B. feedback
C. context
D. noise

Answer

A

Question. Effective professional correspondence uses an appropriate style, clear and concise language, and
A. the passive voice
B. the active voice
C. open punctuation
D. mixed punctuation

Answer

B

Question. A creative way to brainstorm, plan, and put your vision into action is to use a(an)
A. Mind map
B. Visualization
C. Time log
D. To-do list

Answer

A

Question. Which of the following is a correct dateline for a business letter?
A. August, 20, 1998
B. 20-Aug-98
C. August 20, 1998
D. Aug 20 1998

Answer

C

Question. A memorandum (memo) is considered a brief form of written communication for:
A. internal use
B. external use
C. formal use
D. legal use

Answer

A

Question. Feedback can come in the form of
A. environmental noise
B. nonverbal communication only
C. verbal communication only
D. verbal and nonverbal listener responses

Answer

B

Question. Communication is the task of imparting
A. training
B. information
C. knowledge
D. message

Answer

B

Question. If there is no receiver, there is no
A. communication
B. sender
C. Message
D. Media

Answer

A

Question. Good business letters are characterized by the following personal quality of the writer
A. seriousness
B. humour
C. sincerity
D. formality

Answer

C

Question. include investigation of an issue or problem or Calculation of financial ratios of a company.
A. Formal report
B. Analytical Letter Reports
C. Scientific Reports
D. Informational Letter Reports

Answer

B

Question. Down ward communication flows from to
A. Upper to lower
B. Lower to upper
C. Horizontal
D. Diagonal

Answer

A

Question. The foremost barrier to oral communication is
A. interestedness
B. humility
C. concentration
D. poor listening

Answer

D

Question. The handshake that conveys confidence is
A. Limp
B. Firm
C. Loose
D. Double

Answer

B

Question. Management information systems (MIS)
A. create and share documents that support day – today office activities
B. process business transactions (eg, time cards, payments, orders, etc)
C. capture and reproduce the knowledge of an expert problem solver
D. use the transaction data to produce information needed by managers to run the business

Answer

D

Question. Set off the list of Do and Donts by using
A. Body
B. letter heads
C. Bullets
D. Formal

Answer

C

Question. expressly designed for the support of individual and collective decision making.
A. MIS
B. DSS
C. IPS
D. OSS

Answer

B

Question. An effective oral presentation process follows steps.
A. 3
B. 4
C. 5
D. 6

Answer

A

Question. Any factor which disturbs, confuses, or interferes with the communication of a message is known as
A. Noise
B. Inaccurate encoding
C. Inaccurate decoding
D. Disturbance

Answer

A

Question. The trump card during should be brought out at the crucial moment.
A. Interview
B. Negotiation
C. Training
D. Purchasing

Answer

B

Question. Which of the following is accomplished initially while planning a report
A. Defining purpose
B. Identifying the sequence in which tasks should be performed
C. Preparing a work plan
D. None of the above

Answer

A

Question. Which is not the type of communicationchannel
A. Speaking, listening
B. Writing, reading
C. Visualizing, observing
D. Thinking, acting

Answer

D

Question. The following is the permanent records for business
A. Business letters
B. Ledgers
C. Production reports
D. All of the above

Answer

A

Question. When a person receives a message, it is their responsibility to provide the sender:
A. Feedback
B. Self Concept
C. Perception
D. Nonverbal Clues

Answer

A

Question. Registering sound vibrations
A. Hearing
B. Verbal communication
C. Non – Verbal communication
D. Listening

Answer

A

Question. What type of audience are, people who have to act or make decisions on the basis of the report
A. Primary
B. Secondary
C. Immediate
D. None of the above

Answer

A

Question. are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
A. Periodic Reports 
B. Formal Reports
C. Progress Reports
D. Conference Reports

Answer

A

Question. The handshake that conveys confidence is
A. Limp
B. Firm
C. loose
D. double

Answer

B

Question. are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
A. Periodic reports
B. Formal reports
C. Progress reports
D. Conference reports

Answer

A

Question. Which of the following sentences is least effective in driving for the sale?
A. Visit our web site today to order your tickets for the Super Bowl
B. We hope to hear from you soon
C. Mail the enclosed card now–your free gift is waiting
D. Call our 800-number within 24 hours to place your order for the Mac II recorder

Answer

B

Question.The following is (are) the most effective way of communications.
A.Verbal
B.Non verbal
C.Written
D.All of the avobe

Answer

C

Question. As per Newman and Summer Communication is the Exchange of
A. Facts
B. Opinion
C. Emotions
D. All of the above

Answer

D

Question. What is the primary purpose of report
A. To control problems, sell products and services
B. To analyze problems and predict practical alternatives
C. To monitor and control production, sales, shipping, etc
D. To solve problems and supply facts

Answer

B

Question. Managing your time consistently involves creating good study habits and getting organized. Which of the following will NOT allow you to accomplish that?
A. Packing your lunch the night before
B. Putting your backpack at the door
C. Studying all night for an exam
D. Backing up your work

Answer

C

Question. The back bone of any organization is
A. information
B. management
C. employee
D. capital

Answer

A

Question. The essence of time management is taking charge of your life and not allowing to control
A. Poor study skills and habits
B. Interruptions
C. Distractions
D. Anxiety

Answer

B

Question. The information of MIS comes from the
A. Internal source
B. External source
C. Both Internal and External sources
D. None of the above

Answer

C

Question. Which of the following is not part of a cover letter?
A. salutation
B. return address
C. references
D. close

Answer

C

Question. The form of communication used most of the time for written messages to persons inside your organization is called
A. Memorandum
B. Business letter
C. Pamphlet
D. Adjustment letter

Answer

A

Question. barriers are caused due to the faulty physical conditions such as ringing telephone, poor listening, etc
A. interpersonal
B. physical
C. technological
D. organizational

Answer

B

Question. In claim letter the initial statement should contain
A. Good news
B. Bad news
C. Mixed news
D. Ambiguous

Answer

A

Question. In block text format, you do not each paragraph
A. indent
B. punctuation
C. margin
D. transition

Answer

A

Question. is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
A. Interpersonal communication
B. Upward communication
C. Directional communication
D. Occupational communication

Answer

B

Question. The primary goal of the beginning of a persuasive message is to
A. sell the idea
B. gain the reader’s attention
C. establish a courteous tone
D. present the pros and cons of the message

Answer

B

Question. Internal information for MIS may come from any one of the following department.
A. Customers care department
B. HR department
C. Marketing department
D. Production department

Answer

A

Question. Which of the following terms best describes the grapevine as a communication pattern?
A. Diagonal
B. Informal
C. Serial
D. Verbal

Answer

B

Business Communication MCQ Questions with Answers