Business Communication MCQ with Answers Pdf

This Business communication MCQ PDF is Compulsory for the CBSE Board Exam. According to the new guidelines of the CBSE Exam pattern, Objective type Questions or MCQ will be interrogated in the board exam. So, Students have the extraordinary chance to get some extra no. with only a couple of words. Practice these MCQs for Business Communication that are given beneath and make your concepts of the chapter strong.

We have provided here Business Communication MCQ with Answers Pdf which will be helpful for students appearing in the Business Communication exam. These business communication multiple choice questions and answers pdf have been prepared as per the latest examination guidelines and syllabus issued for the current academic year. All multiple-choice questions provided below have been provided with answers so that you can check your understanding.

MCQ Questions with Answers Business Communication Pdf

Question. The reimbursement of expenses is generally made by the ___
A. principal.
B. agent.
C. subordinate.
D. owner.

Question. ____report can be denied at any time.
A. oral report.
B. written report.
C. business report.
D. formal report.

Question. The main objective of communication is
A. information and persuasion.
B. skill and personality development.
C. control and management.
D. need.

Question. _____stands for mental health
A. morale.
B. motivation.
C. co-operation.
D. coordination.

Question. All the media available can be broadly classified into ___groups.
A. two
B. three
C. four
D. five

Question. Appropriate salutation for an application is ______
A. My Dear Sir.
B. Sir.
C. Dear Sir.
D. Sir Mr. X.

Question. ____system monitors and control physical processes.
A. process.
B. transaction.
C. operations.
D. office automation.

Question. The aim of_____ should be the organization’s betterment.
A. order.
B. warning .
C. suggestion.
D. Counseling.

Question. The official record of the proceeding of a meeting is called____
A. minutes.
B. notice.
C. both A & B.
D. notes.

Question. The American style of writing the date in business letter starts with____
A. day.
B. month.
C. year.
D. time.

Question. Face-to-face communication is a ______
A. visual communication.
B. direct conversation.
C. oral communication
D. written.

Question. List of items of business to be considered at a meeting is called as _____
A. agenda.
B. dividend.
C. prospectus.
D. reports.

Question. Telephonic conversation is a
A. verbal communication.
B. non-verbal communication.
C. visual communication.
D. written.

Question. _____s a basic management tool used in decision-making.
A. business letter.
B. report.
C. document.
D. specific reports.

Question. Posters fall under _______communication.
A. oral.
B. visual.
C. written.
D. spoken.

Question. A collection letter is associate with ____
A. debtors .
B. creditors .
C. company.
D. customers.

Question. On the _____ it is possible to get immediate feedback
A. letter .
B. telephone.
C. e-mail .
D. fax.

Question. Effective communication can only be achieved when ____
A. the audience is understood.
B. feedback is encouraged.
C. thoughts are organized..
D. systematic delivery of speech.

Question. Informal communication is otherwise known as ______ communication.
A. grapevine .
B. lateral .
C. visual.
D. horizontal.

Question. _____Communication is unsuitable for lengthy message.
A. oral .
B. written.
C. vertical .
D. audio visual.

Question. The communication cycle, the process of re translation of signals into ideas is called
A. encoding.
B. decoding.
C. response.
D. feedback.

Question. Minutes of resolutions is only resolutions ___
A. recorded.
B. development.
C. decision-making.
D. authenticated.

Question. The letter should be based on____
A. I attitude
B. you attitude
C. we attitude.
D. my attitude.

Question. A report is a basic management tool used in ____
A. personality development.
B. decision making.
C. individual development.
D. Self motivation.

Question. ____refers to the special language of a trade.
A. jargon .
B. expression .
C. colloquialism.
D. suggestion.

Question. A concise and accurate record of the proceedings at a meeting is called as ____
A. resolution.
B. minutes.
C. invoice.
D. agenda

Question. Communication is the ____ of business.
A. Backbone.
B. life blood .
C. nervous system .
D. both A & B.

Question. Written communication includes
A. reports & forms.
B. interviews.
C. film.
D. speaking.

Question. Motivation can be achieved through ________ incentives.
A. Monetary
B. social
C. non-monetary
D. legal

Question. Audio-Visual communication is ____
A. sight.
B. sound.
C. both (a) & (b).
D. noise.

Question. The inside address is typed _____
A. right hand side.
B. left hand side.
C. right hand bottom.
D. last.

Question. Words that have more than one meaning are called as ___
A. equivocal terms
B. jargon.
C. trigger wards.
D. biased language.

Question. Statutory Report is ____
A. an informal report.
B. not having legal sanction.
C. always a statistical report.
D. Formal report.

Question. A memo is an example for
A. internal communication.
B. external communication.
C. lateral communication.
D. Written communication.

Question. Conciseness means _______
A. brevity.
B. courtesy.
C. coherence.
D. convincing.

Question. Press reports refers to____
A. reports in newspapers.
B. reports through letters.
C. oral communication.
D. written communication.

Question. Messieurs
A. a French term meaning gentlemen
B. used in singular.
C. is a title like Doctor
D. many.

Question. Gray colour refers ____
A. confidence & wisdom
B. cheerfulness & vigour.
C. life & coolness.
D. . danger.

Question. ______ channel of communication called the grapevine.
A. formal.
B. informal.
C. horizontal .
D. vertical. 

Question. A group discussion of a real life situation with in a training environment is ___________
A. discussion.
B. listening.
C. case study method.
D. all of the above.

Question. A report given by a secretary to the Marketing Director may be called as _____
A. formal.
B. informal.
C. oral.
D. personal.

Question. Good punctuation will not involve ____________
A. rereading.
B. ambiguity.
C. both.
D. misunderstanding.

Question. Bad Listeners will make ______communication
A. good.
B. bad.
C. excellent.
D. rather favorable.

Question. Gestures is an example for
A. body language.
B. grammar.
C. speeches .
D. written.

Question. Minutes of a meeting are usually prepared by ____
A. secretary.
B. chairman.
C. shareholder.
D. laymen.

Question. ____is done by drawing a list of the items of business to be transacted at the meeting.
A. minutes .
B. resolution.
C. invitation .
D. agenda.

Question. The inside address should be written
A. below the salutation
B. above the heading.
C. above the salutation.
D. above the date.

Question. ____implies respect for the readers point of view.
A. consideration.
B. order
C. courtesy.
D. none.

Question. Margin to a letter is like _____
A. frame of a picture.
B. evidence for the communication.
C. engine to a machine.
D. borders.

Question. Subscription of a letter ______
A. contains principal message.
B. contains name and address of the receiver.
C. contains name and address of the sender.
D. Place and date.

Question. _____are welcome, for it is not obligatory to accept them.
A. suggestion.
B. order .
C. courtesy .
D. complaint.

Question. The term communis derived from ___word.
A. Greek.
B. Latin .
C. Chinese.
D. English.

Question. Reports from the subordinates to the superiors take the form of
A. upward communication.
B. downward communication.
C. face-to-face communication.
D. visual communication.

Question. The possibility of misunderstanding at any step _____
A. brain drain.
B. output.
C. channel.
D. medium.

Question. Warning can be____
A. general or specific
B. specific.
C. particular.
D. Completely general.

Question. _______ is impersonal and professional
A. counselling
B. advice
C. suggestion
D. warning

Question. Salutation
A. comes above inside address.
B. begins at left hand margin of the letter.
C. comes at the end of the letter.
D. comes in body of the letter.

Question. Post script appears in a letter___
A. in the beginning.
B. in the middle.
C. in the end.
D. never appears.

Question. ____may be less important for small business
A. letter-writing.
B. telephone.
C. e-mail.
D. fax.

Question. Examples of oral communication____
A. letter.
B. e-mail.
C. telephone.
D. fax.

Question. How to make audio-visual communication effective?
A. the pictures are colourful.
B. clearly written.
C. speak politely
D. silent.

Question. Normal salutation in chairman’s speech will be
A. Ladies and Gentlemen.
B. Dear Sir.
C. Respected Sir.
D. Madame.

Question. _____is a more powerful agent of persuasion and control.
A. speaker .
B. receiver.
C. speech.
D. decoder

Question. _____is the process of arriving at agreement through consultation
A. consensus .
B. horizontal .
C. vertical .
D. upward.

Question. Communication saves time in
A. internal communication.
B. interview.
C. oral communication.
D. schedule.

Question. The most important part of the letter is
A. the heading.
B. date
C. body of the letter.
D. post script.

Question. Contents of offers and quotation are _____
A. details of product.
B. pleasing tone.
C. request for price.
D. request for traders information.

Question. Audio-Visual communication is most suitable for mass____and mass ____
A. publicity & education
B. policies & political.
C. save & store.
D. Education & political.

Question. The information the receiver gets is called ____
A. message.
B. output.
C. input.
D. source.

Question. ____is quite often a physical barrier to communication
A. noise .
B. interpretation of words
C. by passed instruction.
D. all of the above.

Question. Sources of information _____
A. old files.
B. observation.
C. meeting.
D. all the above.

Question. __________ is the information or ideas the sender wants to give the receiver
A. input
B. channel
C. message
D. output

Question. Physical Barriers to communication are ______
A. time and distance.
B. interpretation of words.
C. denotations.
D. connotations.

Question. Informal communication is otherwise known as ____
A. person to person communication.
B. internal communication.
C. external communication.
D. Authoritative communication.

Question. _____is a device by which losses suffered by a few are shared by many.
A. insurance.
B. cheque.
C. finance.
D. risk bearer.

Question. An ___ report can be denied at any time
A. oral.
B. written.
C. special.
D. informal.

Question. Interpretation of data is followed by ___
A. recommendation.
B. suggestion.
C. conclusions.
D. complaint.

Question. Colours also have a ____effect.
A. psychological.
B. physiological.
C. sociological.
D. socio psychological.

Question. Facial expressions and gestures are known as ____
A. face to face communication.
B. oral communication.
C. both 1 & 2.
D. Multimedia communication.

Question. The usual forms of greetings used for unmarried women _____
A. Mr.
B. Mrs.
C. Madam.
D. Gentlemen.

Question. The value mail e-mail, video conferencing etc some of the ___based media of communication.
A. computer .
B. traditional .
C. science .
D. rules.

Question. Communication in an organization should ideally flow____
A. from top to bottom.
B. from bottom to top.
C. both ways.
D. horizontally.

Question. A report prepared and presented according to the form and procedure laid down law is called a ____
A. law report
B. procedure report.
C. company report.
D. statutory report.

Question. Circular letter is meant for ____
A. a.communication.
B. personal communication.
C. secret communication.
D. Informal communication .

Question. Bold colour in a report implies ____
A. emphasis.
B. attention.
C. power.
D. traditional.

Question. The participants of a board meeting are _____
A. member.
B. directors.
C. member and directors.
D. outsiders

Question. Marine insurance is effected FPA. FPA denotes____
A. free of particular average.
B. free of particular assignment.
C. free of partial average.
D. Fare of particular assignment.

Question. A circular is a form of ____
A. oral communication.
B. face-to-face communication.
C. group communication.
D. visual communication.

Question. One of the following directly relates to provision of credit_____
A. current account
B. savings account.
C. recurring deposit.
D. discounting bills.

Question. The official record of the proceeding of a meeting is known as ____
A. agenda.
B. minutes.
C. prospectus.
D. report.

Question. The minute books are the ____book of the company.
A. subsidiary.
B. statutory .
C. obligatory.
D. secondary.

Question. Information about its products is ____information.
A. external.
B. internal .
C. planning .
D. deciding.

Question. The exit communication takes place when an employee____the organization.
A. enter into.
B. learning from.
C. both. (1 & 2).
D. leaves .

Question. The effort to influence the attitudes, feeling or beliefs is ____
A. instruction.
B. persuasion.
C. suggestion.
D. motivation.

Question. Empathy leads to ____
A. greater receptivity.
B. more involvement.
C. greater focus.
D. causality.

Question. Business letter must possess the quality of ____
A. coherence.
B. incompleteness.
C. faultiness.
D. jargons.

Question. _____system provides expert advice for operational chores.
A. business.
B. operation support.
C. end user systems.
D. expert systems.

Question. _____the sources of information is a kind of spadework.
A. analyzing.
B. investigating.
C. making outline.
D. writing report..

Question. ___is the physical part of the computer
A. software.
B. human ware.
C. firmware.
D. hardware.

Question. The effective business letter must be ____
A. sender oriented.
B. reader oriented.
C. company oriented.
D. business oriented.

Question. Clearance sales refer to ___
A. sale of pure chemicals
B. sale of detergents.
C. sale of food products
D. Sale of chemicals.

Question. An informal report is usually in the form of a _____communication.
A. person to person.
B. many to one.
C. one to many.
D. company to company.

Question. Communication network in any organization is____
A. internal & external.
B. verbal & written.
C. oral & non-verbal.
D. feedback.

Question. ____is the list of words used in the reports.
A. conclusion.
B. glossary.
C. index.
D. reference.

Question. _____reports are related to a single occasion or situation.
A. non-recurrent reports.
B. investigative reports.
C. special reports
D. formal reports.

Question. ____is an integrated user-machine system.
A. management information system.
B. executive system.
C. decision making system.
D. knowledge based system.

Question. Informal communication network within the organization is known as _____
A. interpersonal communication.
B. intrapersonal communication
C. mass communication.
D. grapevines.

Question. ____is used at the end of a sentence which expreses a strong feeling.
A. colon.
B. exclamation mark.
C. semi colon.
D. the colon.

Question. ____is the set of instructions given to the computers.
A. hardware.
B. software.
C. human ware.
D. firmware.

Question. _____is the main part of the report.
A. conclusion.
B. recommendations.
C. description.
D. references.

Question. CWO stands for ____
A. cash with offer.
B. cash with order.
C. cash with option.
D. cash with opinion.

Question. ____computers operates by measuring.
A. analog.
B. digital.
C. hybrid.
D. main frame.

Question. An effort to influence the attitude and feeling of others is ___
A. persuasion.
B. suggestion.
C. advice.
D. appreciation.

Question. Pictures, slides, films fall under
A. body languages.
B. audio-visual communication.
C. reporting.
D. visual communication.

Question. ____is something written after the letter is closed.
A. copy distribution.
B. enclosures.
C. postscripts.
D. reference.

Question. EDP stands for ____
A. enterpreneurial development programme
B. electronic data processing.
C. electronic data passing.
D. electronic data patroning.

Question. ____is a very conscious process of communication
A. warning.
B. order.
C. action.
D. education.

Question. _____means the right use of putting in points or stops in writing.
A. exclamation.
B. semi colon.
C. comma.
D. full stop.

Question. Language used in essay writing is ____
A. simple.
B. difficult.
C. confidential.
D. ambiguous.

Question. ____is usually indicated if anything is to be attached to a letter.
A. appendix.
B. annexures.
C. index.
D. enclosures.

Question. When superiors provide directions to their subordinates regarding what to do, which is known as ____ communication
A. upward.
B. horizontal.
C. downward.
D. lateral.

Question. The minimum number of members necessary for a meeting is called as____
A. quorum.
B. resolution.
C. proxy.
D. prospectus.

Question. Bio-data is enclosed with the following letter _____
A. sales letter.
B. application letter.
C. complaint letter.
D. collection letter.

Question. What kind of information should be included in a resume
A. work experience.
B. education.
C. affiliation and membership.
D. letter of recommendation.

Question. _____is an important element in all business letters
A. signature.
B. letter head.
C. salutation.
D. complimentary close.

Question. ____is the process of arriving at agreement through consultation
A. consensus.
B. grapevine.
C. informal.
D. braindrain.

Question. ____should come as a logical conclusion to investigation and analysis
A. recommendations.
B. suggestion.
C. inferences.
D. conclusions.

Question. Communication means ___information, feeling and thoughts, with others.
A. to receive.
B. exchange of .
C. conveying.
D. all the above.

Question. Grapevine communication is associated with _____communication.
A. formal
B. informal
C. horizontal
D. vertical.

Question. Audio-Visual communication is most suitable for mass___and mass_____
A. publicity & education.
B. policies & political.
C. save & store.
D. Publicity&policies.

Question. Dunning letters are also called ____
A. collection letters.
B. letter of credit.
C. compliant letters.
D. Suggestion letters.

Question. A motivated worker does not need much ____
A. supervision.
B. encouragement.
C. advice.
D. suggestion.

Question. _____ communication is the most popular means of transmitting message.
A. written
B. oral .
C. visual .
D. face-to-face.

Question. ___is an authoritative communication
A. order.
B. persuasion.
C. advice.
D. counseling.

Question. . Letter of credit is issued ____
A. by bank.
B. by supplier.
C. by customer.
D. By public.

Question. The downward communication flow from
A. a subordinate to a superior.
B. a subordinate to a subordinate.
C. a superior to a superior.
D. a superior to a subordinate.

Question. Blue colour refers ____
A. sincerity.
B. traditional.
C. danger.
D. faith.

Question. Realizing the potential of the self is part of the
A. communication development.
B. language development.
C. skill development.
D. personality development.

Question. _____reports are related to a single occasion or situation.
A. special .
B. periodic.
C. informal .
D. formal.

Question. Lateral communication is between
A. superior and subordinate.
B. same cadre of personal.
C. subordinate and superior.
D. Among all.

Question. Which one is not a component of a business letter
A. envelope.
B. salutation.
C. subject.
D. complimentary close.

Question. Organization Theory is written by _____
A. William Scott.
B. Newman & summer
C. Matthews.
D. James.

Question. ____ is the essential aspect of communication
A. enclosure.
B. letter.
C. telephone .
D. feedback.

Question. ____is in finished form.
A. data.
B. system.
C. information.
D. character.

Question. When Respected Sir is the salutation the appropriate complimentary clause is ____
A. Yours sincerely.
B. Yours faithfully.
C. Yours affectionately.
D. Yours lovingly.

Question. Effective advice___
A. is both man-oriented & work oriented.
B. is given in the workers interest.
C. promotes understandings.
D. all the above.

Question. ____means giving a particular bias to the reality
A. abstracting.
B. slanting.
C. inferring.
D. information.

Question. Communication is a ___________
A. one way process
B. two way process.
C. three way process.
D. four way process

Question. _____reports are prepared and presented at regular and prescribed intervals
A. periodic reports.
B. special reports.
C. informal reports.
D. non-periodical reports.

Question. The letter of acknowledgement ____
A. provides a record.
B. shows courtesy.
C. avoids misunderstanding
D. serves all the above purposes.

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