Please refer to E-Governance Class 12 Computer notes and questions with solutions below. These revision notes and important examination questions have been prepared based on the latest Computer Science books for Class 12. You can go through the questions and solutions below which will help you to get better marks in your examinations.
Class 12 Computer E-Governance Notes and Questions
Fill in the blanks
Question 1 ________ is a set of processes through which social actions occurs.
Question 2 Government gets its work done through _____________ process.
Question 3 SUWIDHA stands for______________
Single User-Friendly Window Disposal & help-line for Applicants
Question 4 On the spot affidavit attestation is the one of the major services at the__________
Question 5 Vehicle _ is possible at the SUWIDHA Centers.
State whether True or False?
Question 1 i-Ticketing can only be used for on-line railways booking.
Question 2 In i-Ticketing, the ticket should be booked before 2 days.
Question 3 e-Ticketing is used for on spot booking of tickets?
Question 4 To avail the services of e- Governance, computer is not used?
Question 5 It is possible to send money from one account to another through Online?
E-Governance Class 12 Computer Exercise Questions
Question 1 What do you understand by JIT?
Ans: JIT stands for Just In Time. E-governance can be used anywhere anytime. In older manual systems, the working
timing of offices are fixed. Before or after these fixed timings, working in offices is not possible. But now a days, it
becomes possible to do work related to these offices at anywhere anytime with the help of e-governance and
internet. For example: earlier, the depositing and withdrawal of money in banks was possible only during the
banking hours. But, now with the arrival of ATM, we can deposit and withdraw the money at any time. Such types of
systems are also called JIT (Just-in-time).
Question 2 What is i-ticketing?
Ans: The term i-ticket stands for internet-ticket. It is a paper-ticket which we can buy through railway’s website.
During booking of i-ticket, we specify the journey details, passenger information, and pay online. The ticket is sent
through courier to the delivery address specified in 2 to 3 days. This is the same as the ticket that we get when we
buy from a railway booking counter.
Limitations of i-ticketing:
• We cannot cancel this ticket online. To cancel the ticket, we have go to railway booking counter at railway
• We have to buy i-ticket at least 3 days before the journey date. We can not book it instantly.
Question 3 What is e-ticketing?
Ans: The term e-ticket stands for Electronic ticket. It is a digital ticket. E-ticketing is booked according to the time
table of a train. For booking of e-ticket, we will have to provide the details of identity proof e.g. PAN card, Voter ID
card, Driving License, Passport or Aadhar card. After that, we take the print-out of our ticket. During journey we have
to keep this print and identity proof with us. For payment of tickets, we can use internet banking or debit cards or
credit cards etc. We can also cancel this ticket online. We can book these tickets just before our journey.
Question 4 Write the importance of e-governance?
Ans: Now-a-days e-governance is being used almost in every field, i.e. in education system, business, medicinal
facilities etc. Now every city has e-governance, Suwidha and public-relation (Sampark) centre that provides many
facilities to citizens. E-governance is of a great importance because it provides many benefits to citizens of India.
Some of the common benefits of e-governance are listed below:
• Low cost: The starting expenditure in e-governance is slightly higher. Once, the system set-up then the daily
recurring cost becomes very economical.
• Fast Speed: In e-governance, the works are performed at a much higher speed. For example: to book the rail
ticket in the earlier time, we had to travel to the railway station but now everything is available on the web
site of railway. We can now book the railway ticket through the computer while sitting at home. Like this netbanking
is another example which uses e-governance.
• Anywhere anytime: In older manual systems, the working times of offices are fixed e.g. earlier, in any bank,
the depositing and withdrawal of money was possible only during the banking hours. But, now with the arrival
of ATM, we can deposit and withdraw the money at any time. This type of procedure is also called JIT (Just-intime).
• Easy management: With the introduction of e-governance, the procedure of management has become very
easier. It has also helped in bringing the transparency in the working system of the government.
Question 5 Describe any 5 main uses of Suwidha Centre?
Ans: Some of the common uses of Suwidha Centers are given below:
1. We can purchase affidavits from the Suwidha Centers.
2. Facility of attestation of affidavits is also available at Suwidha Centers.
3. We can also apply for birth/death certificates at Suwidha Centers.
4. We can also apply for passports at Suwidha Centers.
5. We can also apply for licensee of weapons at these centers.
6. Applications for renewable of license’s can also be applied at these centers.
7. Application for the registration of vehicle is also submitted at these centers.
8. Electricity bills can also be paid at these centers.
9. Applications for marriage certificates can also be applied at these centers.
Other Important Questions
Question 1 What is E-Governance?
Ans: E-governance refers to any government functions or processes that are carried out in digital form over the
internet. It may be said that it is a use of information technology by the government agencies. These technologies
can serve its users for better delivery of government services. Local, state or central government, setup sites from
which the citizens can find information, download forms and can contact government officials or representatives.
Examples of e-governance are: filing taxes online on government sites, applying for passport etc.
Question 2 What is Internet Banking?
Ans: Internet banking had changed the entire system of banking. In the areas of banking institution, it is the start of a
new age. In the earlier times, all kinds of banking operations were possible only by visiting the banks. But now a
days, many types of banking operations can be done by just a click of mouse using internet banking. Internet banking
can be seen in the following representation:
• 24 hourly knowledge to customer about his account
• Payments or transferring of money from one account to another account
• On-line operating of own debit or credit cards
• To give the information of new bank schemes on the internet
• Providing security to the customer’s accounts
Question 3 Write the different areas of e-governance.
Ans: Presently, e-governance is being used in almost every field. For e-governance, a large part of the budget is being
approved by the government every year. Following are the some of the main fields in which e-governance services
are being provided:
• Internet Banking
• On-line booking of Rail & Air Tickets
• Functioning of Passport Office
• On-line Business
• Payment of taxes
• Payment of water and sewerage bills
• Payment of electricity bills
• Payment of telephone bills
• Issuing the monthly bus passes
• Issuing of senior citizens card
• Issuing of certificates to handicapped/disabled persons
• Issuing of birth and death certificates
• Keeping the on-line records of patients in govt. medical colleges
• Registration of domestic servants
• Issuing of pension to old, widowed, handicapped persons
• Booking of community centers
• Issuing of certificates for caste and OBC categories
We hope the above E-Governance Class 12 Computer are useful for you. If you have any questions then post them in the comments section below. Our teachers will provide you an answer. Also refer to MCQ Questions for Class 12 Computer Science