Business Communication MCQ Questions with Answers

Please refer to Business Communication MCQ Questions with Answers provided below. These multiple-choice questions are very useful if you are planning to appear in UGC NET, IAS, or UPSC examinations. All objective-based questions are provided with solutions. Students should refer to all Management MCQ with Answers provided by us. All MCQ questions have been designed based on the latest syllabus for the current academic year and the pattern issued for upcoming examinations.

MCQ Questions Business Communication

Question. If the employees do not abide by the norms of organisation, or violate the rules and regulations the employer will give to employee
A. warning
B. suggestion
C. counselling
D. advice 

Question. In business, the purpose of writing is mainly to
A. entertain
B. Both inform and persuade
C. persuade
D. inform

Question. Letters that please the receiver are called
A. Yes letters
B. routine letters
C. invitation letters
D. good-news letters

Question. The time you spend on activities such as eating, sleeping, bathing, exercises, and caring for your home is
A. Committed time
B. Discretionary time
C. Maintenance time
D. Family time

Question. The first goal in writing a business letter is to get the recipients
A. address
B. attention
C. services
D. trade

Question. In interpersonal communication, ethics
A. are important
B. stand in the way of honesty
C. increase barriers to understanding
D. are not a consideration

Question. Complaint letter should be called
A. Persuasive letters
B. Claim letter
C. Inquiry letters
D. Sales letters

Question. Informative writing focuses primarily on the
A. writer
B. reader
C. latest news
D. subject under discussion

Question. An example of a communication channel is
A. face-to-face conversation
B. feedback
C. context
D. noise

Question. Effective professional correspondence uses an appropriate style, clear and concise language, and
A. the passive voice
B. the active voice
C. open punctuation
D. mixed punctuation

Question. A creative way to brainstorm, plan, and put your vision into action is to use a(an)
A. Mind map
B. Visualization
C. Time log
D. To-do list

Question. Which of the following is a correct dateline for a business letter?
A. August, 20, 1998
B. 20-Aug-98
C. August 20, 1998
D. Aug 20 1998

Question. A memorandum (memo) is considered a brief form of written communication for:
A. internal use
B. external use
C. formal use
D. legal use

Question. Feedback can come in the form of
A. environmental noise
B. nonverbal communication only
C. verbal communication only
D. verbal and nonverbal listener responses

Question. Communication is the task of imparting
A. training
B. information
C. knowledge
D. message

Question. If there is no receiver, there is no
A. communication
B. sender
C. Message
D. Media

Question. Good business letters are characterized by the following personal quality of the writer
A. seriousness
B. humour
C. sincerity
D. formality

Question. include investigation of an issue or problem or Calculation of financial ratios of a company.
A. Formal report
B. Analytical Letter Reports
C. Scientific Reports
D. Informational Letter Reports

Question. Down ward communication flows from to
A. Upper to lower
B. Lower to upper
C. Horizontal
D. Diagonal

Question. The foremost barrier to oral communication is
A. interestedness
B. humility
C. concentration
D. poor listening

Question. The handshake that conveys confidence is
A. Limp
B. Firm
C. Loose
D. Double

Question. Management information systems (MIS)
A. create and share documents that support day – today office activities
B. process business transactions (eg, time cards, payments, orders, etc)
C. capture and reproduce the knowledge of an expert problem solver
D. use the transaction data to produce information needed by managers to run the business

Question. Set off the list of Do and Donts by using
A. Body
B. letter heads
C. Bullets
D. Formal

Question. expressly designed for the support of individual and collective decision making.
A. MIS
B. DSS
C. IPS
D. OSS

Question. An effective oral presentation process follows steps.
A. 3
B. 4
C. 5
D. 6

Question. Any factor which disturbs, confuses, or interferes with the communication of a message is known as
A. Noise
B. Inaccurate encoding
C. Inaccurate decoding
D. Disturbance

Question. The trump card during should be brought out at the crucial moment.
A. Interview
B. Negotiation
C. Training
D. Purchasing

Question. Which of the following is accomplished initially while planning a report
A. Defining purpose
B. Identifying the sequence in which tasks should be performed
C. Preparing a work plan
D. None of the above

Question. Which is not the type of communicationchannel
A. Speaking, listening
B. Writing, reading
C. Visualizing, observing
D. Thinking, acting

Question. The following is the permanent records for business
A. Business letters
B. Ledgers
C. Production reports
D. All of the above

Question. When a person receives a message, it is their responsibility to provide the sender:
A. Feedback
B. Self Concept
C. Perception
D. Nonverbal Clues

Question. Registering sound vibrations
A. Hearing
B. Verbal communication
C. Non – Verbal communication
D. Listening

Question. What type of audience are, people who have to act or make decisions on the basis of the report
A. Primary
B. Secondary
C. Immediate
D. None of the above

Question. are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
A. Periodic Reports 
B. Formal Reports
C. Progress Reports
D. Conference Reports

Question. The handshake that conveys confidence is
A. Limp
B. Firm
C. loose
D. double

Question. are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.
A. Periodic reports
B. Formal reports
C. Progress reports
D. Conference reports

Question. Which of the following sentences is least effective in driving for the sale?
A. Visit our web site today to order your tickets for the Super Bowl
B. We hope to hear from you soon
C. Mail the enclosed card now–your free gift is waiting
D. Call our 800-number within 24 hours to place your order for the Mac II recorder

Question.The following is (are) the most effective way of communications.
A.Verbal
B.Non verbal
C.Written
D.All of the avobe

Question. As per Newman and Summer Communication is the Exchange of
A. Facts
B. Opinion
C. Emotions
D. All of the above

Question. What is the primary purpose of report
A. To control problems, sell products and services
B. To analyze problems and predict practical alternatives
C. To monitor and control production, sales, shipping, etc
D. To solve problems and supply facts

Question. Managing your time consistently involves creating good study habits and getting organized. Which of the following will NOT allow you to accomplish that?
A. Packing your lunch the night before
B. Putting your backpack at the door
C. Studying all night for an exam
D. Backing up your work

Question. The back bone of any organization is
A. information
B. management
C. employee
D. capital

Question. The essence of time management is taking charge of your life and not allowing to control
A. Poor study skills and habits
B. Interruptions
C. Distractions
D. Anxiety

Question. The information of MIS comes from the
A. Internal source
B. External source
C. Both Internal and External sources
D. None of the above

Question. Which of the following is not part of a cover letter?
A. salutation
B. return address
C. references
D. close

Question. The form of communication used most of the time for written messages to persons inside your organization is called
A. Memorandum
B. Business letter
C. Pamphlet
D. Adjustment letter

Question. barriers are caused due to the faulty physical conditions such as ringing telephone, poor listening, etc
A. interpersonal
B. physical
C. technological
D. organizational

Question. In claim letter the initial statement should contain
A. Good news
B. Bad news
C. Mixed news
D. Ambiguous

Question. In block text format, you do not each paragraph
A. indent
B. punctuation
C. margin
D. transition

Question. is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.
A. Interpersonal communication
B. Upward communication
C. Directional communication
D. Occupational communication

Question. The primary goal of the beginning of a persuasive message is to
A. sell the idea
B. gain the reader’s attention
C. establish a courteous tone
D. present the pros and cons of the message

Question. Internal information for MIS may come from any one of the following department.
A. Customers care department
B. HR department
C. Marketing department
D. Production department

Question. Which of the following terms best describes the grapevine as a communication pattern?
A. Diagonal
B. Informal
C. Serial
D. Verbal